Handling Complaints of Bullying and Harassment in ROI

This half-day course is designed for anyone within your Organisation who is either assigned to deal with allegations of bullying & harassment, or whose role is to oversee bullying & harassment (Dignity at Work) complaints. As such, this course will be of benefit to all levels of management and those in an HR professional role.

The Bullying Code of Practice specifically highlights that those tasked with dealing with bullying complaints must have appropriate training and experience. Through this course we examine the requirements of the Code and provide practical advice on the handling of complaints to ensure fairness to all parties involved and compliance with the Code.

Course Content

Through the use of case studies, the course covers the following areas:

• Bullying and harassment: understanding the similarities and differences between the types of behaviours
• Understanding the roles of the Contact Person and the Nominated Person and their responsibilities
• How to handle, and attempt to resolve, concerns via an informal process and the benefits of an informal resolution
• The role of mediation and when it might be appropriate
• How to conduct a formal investigation, from preparation of terms of reference, to presenting an investigation report
• The importance of documenting meetings and key criteria for taking reliable notes